Hi, Our WiFi is split in 2. on 04-04-2023 10:37. Intelligent WiFi Pod: up to £86 per unit. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. It’s a simple solution and should work for you. Scan complete, Tap continue. Posting on behalf of my farther who is desperately trying to order 3 wifi booster pods of which he is entitled to with his new upgraded virgin package. I have thought about this, been looking at the eero mesh and extender. 4GHz WiFi. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. In a spare bedroom that is being used as an office, according to the Connect app, I am getting a signal strength of. Tap Add a room, Tap the room you're in. WiFi Max is only available to order once your Virgin Media broadband service has been activated. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Tap Add a room, Tap the room you're in. At least 30Mbps download speeds in every room or £100 one-off credit. GrumpyMan's REVIEWS. I now get excellent WiFi throughout my house. Please can you try the below steps usng the Connect the app:-. Virgin Fibre Areas only. on 25-09-2023 17:10. With the pod (s) you should be aware of the following requirements for the pods to work with the Hubs. The Passphrases of the SSIDs must match. Virgin Media is working with smart home provider, Plume, to make its HomePass smart home service available to all UK households – even those areas not yet covered by the Virgin network. If you have wired boosters, you can skip to step 2. Here’s how: 1. If this still doesn't help, try clearing the data within the Connect App. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Plug the other end of the power cable into a wall socket. . 0c9821507a37ee02. The best way to get a pod order is download the Virgin Connect app, from here do a scan. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. The hub is positioned in front room, with the Wi-Fi pod upstairs. Some of the extra benefits for O2 customers can also include free speed boosts and double mobile. Has anyone else had problems with the WIFI pods after a Software update done by Virgin media technical, they stopped working, after contacting Virgin media I was told at first it was a known problem and would be fixed within 24 hours or may take 5 days, after 3 weeks and numerous phone calls and lies its still not working. in QuickStart, set up and connections 9. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Please try following the instructions <<< here >>>. Wait 2 mintues for Scan. Optimisation complete, Tap Rescan room, Tap Start Scan. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. Here you can change your network name (SSID) and password, choose which. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Very Insightful Person. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. Home Phone. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. You can run a super-intelligent WiFi home scan to detect snags and speed up your connection around the house, and all without leaving the sofa. Reply. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Phone. Available with M50 broadband or faster. Any advice would be appreciated. Currently I have connected the Virgin power line extender to 2 pcs using ethernet cabling. £5 a month extra doesn’t sound like much, but £60 a year. However it will be chargeable if your on a lower tariff. My virgin media app shows the pod working and having devices connected. I also have one WiFi Pod which seems to work well with the new Hub while on WPA 2 but cannot connect when I switch over to WPA 3. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. You can even reboot your Hub from the comfort of your sofa. Hi @stuandjan1966 . Thank you. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Virgin TV. However when going back downstairs, even though I’m in range of the hub, my iPhone sta. Loses signal at times too. £8p/m extra or included with Gig1 or Volt. Virgin Mobile. He said he will request this but I haven't heard anything about this which was 2 weeks ago. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Wi-Fi boosters, known to Virgin Media as Intelligent Wi-Fi Pods, are. VM Agents confirm order of a WiFi Pod but nothing happens in Networking and WiFi Friday; WI-FI in Networking and WiFi Friday; New hub 5, new WiFi pod in Networking and WiFi Friday; Need WiFi Pod for 5x Router in Networking and WiFi Thursday; White wifi pods not connecting to new hub 5 in Networking and WiFi TuesdayAfter having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout the home. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. Simple!Seamlessly set up your broadband connection with Virgin Media's comprehensive guide. About our help and support page. Both types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. If you haven't changed these, then your devices may automatically reconnect. I've had a look on our side, and it appears that the Pods are. 4. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Select the correct HDMI input for your box. Only VM call them ‘pods’ they are really wireless access points or a mesh network. While connect to WiFi, Tap I’m ready. Virgin are sending us another pod. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. This guide looks at how Virgin Media's. Excludes broadband faults and broadband network outages. Let us know if you need any further. Sorry to hear this feedback regarding the Wi-Fi pods with your home setup. Pod: Reboot pod and retry ethernet backhaul to see if there is any difference in performance. After I installed it, the first one wouldn't connect. While connect to WiFi, Tap I’m ready. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight to the next page. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. This light will only appear when connecting a second pod. Learn how to set up your Virgin Media Wi-Fi booster. on 01-05-2023 13:10. Told to wait 14 days before ordering Pods. Please can you try the below steps usng the Connect the app:-. 1 ACCEPTED SOLUTION. I have tried all the usual stuff such as rebooting the hub, rebooting the pods, moving the pods closer to router etc. I think Virgin really let themselves down in this area. They are free on Volt, 1GB or Oomph bundles. Home Phone. 1 ACCEPTED SOLUTION. £8p/m extra or included with Gig1 or Volt. To verify click here. How to get your Virgin Media Wi-Fi booster for free. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. <link rel="stylesheet" href="/support/help/check-services/styles. We would like to show you a description here but the site won’t allow us. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Watch: Get the best WiFi experience. In response to leea56. Virgin Fibre Areas only. Network Engineer needed please - continued intermittent issues technicians cannot resolve in QuickStart, set up and connections 2 weeks ago; Activation Issues in QuickStart, set up and connections 3 weeks ago; Virgin Media Always Going Down and Lag Spiking (READ) in Networking and WiFi 3 weeks agoAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Tap Start the scan. 9 To make it easier to connect WiFi Pods (white) contain clever tech that learns how you and your family are using your WiFi network. These use wifi to connect to each other and the Hub. Broadband, TV and Landline offers. 0 routers with Plume ‘s smart home Mesh WiFi system in order to deliver improved wireless connectivity around your home. co. Reset Hub. It has made no difference and checking on the VM connect it shows the the camera isn't connecting to th. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. Learn more. The WiFi Max guarantee costs just £8 per month, or is free. WiFi pod not connecting in Networking and WiFi 7 hours ago; Connect app and Hub 5 in Networking and WiFi 7 hours ago; WiFi Speed in Networking and WiFi 8 hours ago; Wi-Fi Pods Issue losing patience with Virgin Media. Or you may be quicker than average! You won’t be involved the whole time. When I rebooted the router things improved. You could put a WiFi Access Point on the end of the network cable. Remove all other WiFi boosters & 3rd party extenders (Netgear, TPlink etc) Plug in the new WiFi Pod halfway between the Hub and where you’re experiencing poor WiFi. The other 2 are unusable, so we will need replacements. To get started, all you need to do is plug in your WiFi Pod and pair it with your. Available with M50 broadband or faster. The SSIDs must be the same and broadcast enabled. Scan complete, Tap continue. css"> <iframe aria-hidden="true" title="GTM". Tap Start the scan. TiVo. An Engineer could be booked to do it i am guessing, BUT if you are not confident in changing setting on the hub I am guessing they are still set as standard. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. SpeedOptions. VM will only send out one WiFi pod at a time, and there must be at least 7 days before ordering each one. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Virgin Media launched its Intelligent WiFi Plus service this year which has transformed in-home WiFi by combining faster speeds with more reliable connectivity. First, check that your device is running the latest software as this might be causing the issue. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. Up to 3 WiFi Pods. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. The SSIDs must be the same and broadcast enabled. (note: the coaxial cable will need to be unscrewed). Hub 3 will have random Wi-Fi outages until Smart Wi-Fi / Channel Optimization is Disabled and Auto Channels are Disabled on both 2. £8p/m extra or included with Gig1 or Volt. Broadband deals. Please let me know how you get on. However, WiFi Max is free if you opt for the highest speed or the largest bundle (Gig1 or Ultimate Volt respectively) – in those two circumstances the additional. Once again my internet is on and off once it works it’s ok but the pods only say fair on my connect. Directed to virginmedia staff. I’ve recently received a Wi-Fi Pod to use with my Hub 5 router. No, it doesn't need to be cbaled into the hub. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. 4GHz and 5GHz networks the same SSID and password - Channel Optimisation enabled *UPDATE*: I've just received another Wifi Pod (I only ordered one). If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. WiFi pod has been blinking for days now. uk) A tiny white LED flashes to let you know the device is setting itself up and. WiFi Pods not working since Hub upgrade. Recieved my Wifi-Max Pod before Christmas but decided to leave set-up untill after Christmas just incase of any issues. If it is poor again after the rescan, it. The need for smarter home Wi-Fi technology was. Get online with Virgin Media – Plug our WiFi Hub in or wait for an engineer to do it for. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Tap Start the scan. Account - Cable. So my pod suddenly stopped working, the light on it is just flashing. Excludes broadband faults and broadband network outages. 10 REPLIES. 4Ghz and 5Ghz but with the SAME SSID and Smart WiFi turn on. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. The WiFi Pods can be simply. My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. Speeds at router c1g. Watch: Get the best WiFi experience. Hi there, I'm having an issue with my new WiFi pods. Try and set it up by doing the following:-. Welcome to Virgin Media’s help and support page. SP01-VM - This is a rebadged Plume SuperPod. Hi Andybeech, Thanks for using the Community Forums to get more information on our WIFI Pods, I am sorry if there has been some confusion with them 😥. Fibre optic. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Mentioned there is an issue with Hub4 and intelligent wifi pods connecting. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight. You might need to call 0800 953 9500 to activate the wifi pod. Now that's done the Wifi Connect app doesn't ever connect so I can't order any pods, so I'm. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Calling at 08. Amber light on WiFi booster pod. . Up to 3 WiFi Pods if needed. . However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. •The SSIDs must be the same and broadcast enabled. It is a Mesh system. Options. on 24-03-2023 10:40. Virgin Media WiFi Hub with Intelligent WiFi technology ; Double the data on your O2 sim; Perks and experiences with Priority ; See broadband and phone deals . No setup fee is available on all bundles, broadband & phone, and broadband only packages. To run the scan, simply connect to your. 86% network reliability, so the whole household can scroll, meme and stream. No, it doesn't need to be cbaled into the hub. Select the correct HDMI input for your box. Wait 2 mintues for Scan. Pods are not automatically sent out to users. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout. It won't allow the connection if you're on a Guest network, VPN or Mobile data. £8p/m extra or included with Gig1 or Volt. 5. Can you please ensure the following: Out in the open. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Networking and WiFi. As for your Connect App, the first thing to be aware of is you need to be connected to your Home WIFI in order for the app to connect to the Hub. The app guides you through optimal pod placement and handles configuration. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with. Reset your Hub to default settings, start it up and running, connect your pod and leave until it's not pulsating the white light. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Likewise, if you use a third-party router it will not work because the Pods are. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. One is the room above the router, other two are in the room next to the router so can’t really get them much closer. The home scan feature will guide you from room. Virgin Media Television; For business; Webmail; Sign-in; My Virgin Media. 1. You’ll find this on the base of the Hub unless you’ve changed it. Some customers will get this “ at no extra cost “. Right from the initial. Solved: Hi folks looking for a little help from someone in the know. We’re so confident in this technology that we’ve launched. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Networking and WiFi. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi 3 hours ago; How can I get a Wifi Pod in Networking and WiFi 4 hours ago; Told to wait 14 days before ordering Pods. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. Options. You agree to follow our reasonable instructions and (if we require it) provide our technician with access to your home on the day agreed for your visit. Tap Optimise WiFi now if an option. Up to 3 WiFi Pods if needed. Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2. 10 out of 10 for the engineers service. Connect the power cable to the back of your pod. Our new WiFi Max service allows you to have up to 3 pods. Options. You can place it in a mains socket anywhere in your proeprty. Are the Booster pods free? Virgin Media advises these. WiFi Pods (white) contain clever tech that learns how you and your family are using your WiFi network. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. 39K views 11 months ago #wifi6 #virgin #wifi. My Virgin Media App. Hi there @LFC383 . And that’s not all – if you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi. Do: use the Connect app to run a super-intelligent WiFi home scan. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. At least 30Mbps download speeds in every room or £100 one-off credit. if I go upstairs, out of range of the hub, my iPhone connects to the pod with no issues. Virgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. WiFi Max. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Options. Re: Wi-Fi pods never arrive. Simply a matter of coverage, and needs the mesh type solution to map around the house. Excludes broadband faults and broadband network outages. Depends what you mean by "work". <link rel="stylesheet" href="/support/help/check-services/styles. I just upgraded tmo the 1gigabit broadband and ordered the x2 WiFi pod adaptors. Then Start the scan again. WiFi Pods and Boosters. Turn Off Old WiFi Opens in new window. So second hand ones don’t work I’m afraid. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 4ghz & 5ghz SSID are the same. Options. He swapped out my Hub4 for a Hub5 and it's all working. 12. At airports, you'll see 'arq_wifi_x'. QuickStart, set up and connections. Learn more about the shiny new version of the app and how it can help you manage your home WiFi. 4 and 5Ghz bands. 8 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Home Phone. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. Options. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. At least 30Mbps download speeds in every room or £100 one-off credit. Wifi Pod not connecting in Networking and WiFi yesterday; NTL World mail not working in Email yesterday; Cable cut by gardener in QuickStart, set up and connections yesterday; Have been trying to order Wi-Fi pods but have been going round in circles on the app need help in QuickStart, set up and connections yesterdayJust remember to leave it off for 10 seconds to reboot properly. Any help would be much appreciated. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. The pods can only be sent out one at a. published 24 July 2023. I have had three Intelligent WiFi Pods for some time not but during the last week I noticed that in a room where I have one the WiFi speed at my Android phone had dropped off considerably, so low that it was not possible to browse. 2. Tap Start the scan. The pods can only be sent out one at a time too. The sounds of stroking and scratching the cardboard box, the tearing of tape an. When do they turn up? Please message me DM as getting through to VM is nigh on impossible. The Passphrases of the SSIDs must match. fish tanks) Away from baby monitors and cordless phones. It will identify the blackspots and allow you to order one Pod to start with. The connection lights will appear orange on both devices, before eventually flashing green. While connect to WiFi, Tap I’m ready. Smart Wi-Fi Pod Support. Online Security and Safety. Excludes broadband faults and broadband network outages. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Presumably if it's so. I also ta. Virgin Phone Switchover. No, it doesn't need to be cbaled into the hub. However, despite several calls to Virgin I still don't seem to be set up on My Virgin Media, so I can't change any settings on my account - the "child safety" settings block websites I need for my work, but I can't turn the parental controls off. Then Start the scan again. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Options. To set them up, you just plug the pod into any regular wall outlet in your home. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Hub 5 and with connecting it to our WiFi Pods. 86% network reliability, so the whole household can scroll, meme and stream. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to create a seamless mesh network. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Re: Ordering Wifi pods. <link rel="stylesheet" href="/support/help/check-services/styles. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Up to 3 WiFi Pods if needed. It takes care of itself so you don’t have to. 1 ACCEPTED SOLUTION. SpeedQuickStart, set up and connections. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Pod will need reactivating on the New Hub - on your account so. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. You can use an extension lead but you may see some degradation on the service vs having the equipment plugged into a mains socket. Options. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. <link rel="stylesheet" href="/support/help/check-services/styles. - Wi-Fi extender pods are currently. Options. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to create a seamless mesh network. The engineer that came out was very helpful but I requested a wifi pod to help with signal in spare room. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. I have. 3) Smart WiFi is enabled. Separate additional wireless access points is an alternative but can be more of a challenge to set up/manage. D01 C9W8Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. SpeedFactory reset your hub and try it again. What type of wireless boosters are there?. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Our new WiFi Max service allows you to have up to 3 pods. Hub 5 with 2 pods, one cabled the other Wi-Fi connected. Good luck.